Case notes4 min read

The growth problem that was really a cash-flow problem

Workshops were waiting 30 to 60 days to collect insurance refunds. No amount of selling fixes that. Rebuilding the money flow did.

Mobility Fintech Group operates where connected cars, workshops and insurers meet. The commercial brief looked like a sales problem: more workshops, more volume. The reality underneath was liquidity.

Workshops carried out approved repair work and then waited 30 to 60 days—often longer—for insurance refunds to clear. For a business running on thin working capital, that wait decides what work it can accept next week.

What we changed

We connected insurance leaders, dealers and workshops into a single settlement flow, and rebuilt the commercial terms around a 48-hour refund. Collection went from one to two months to two days.

Why it mattered commercially

Once cash moved in 48 hours, the proposition sold itself. The workshop conversation stopped being about software and started being about working capital—a subject every owner has an opinion on and a budget for.

This is the pattern we see repeatedly: the blocker to growth sits one layer below the sales conversation. Find it, fix it, and the pipeline follows.

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